FAQ

Shipping Information

We've got a separate page dedicated to shipping info. Please click here to visit.

What payment methods do you accept?
  • Paypal
  • Credit Card
  • Afterpay (for Australian orders only)
What is your Returns/Exchange policy?

We've got a separate page dedicated to returns/exchanges. Please click here to visit.

Do you have a shop I can visit?

Yes, our retail shop is  located at: 4/419 Townsend Street, Albury NSW, Australia.

 

Do your prices include GST?

For orders within Australia our prices are inclusive of GST.

Is Silent Empire an Australian company?

Yes we are proudly Australian owned.

Will you be getting any new products?

We are always updating and growing our product range to keep up to date with the current trends.

I have a question about an order I placed online.

For all enquires regarding online orders please email customerservice@silentempire.com.au.  Your email will be responded to within 48hrs.

I have not received my order 

We will usually post all orders out within 48hrs of payment being received. During peak times this may take longer. Once your order has been sent you will receive an email from Australia Post with your tracking details so that you can track your order. If you do not receive this please check your junk folder or email customerservice@silentempire.com.au.

Please visit the shipping info page for a guide to delivery speed. Please note that once your order has left our office the delivery speed is out of our control.

If it is longer then the estimated delivery time and your order still has not been received, please let us know and we will follow it up for you. customerservice@silentempire.com.au

I don’t know what shade foundation I need.

Our professional staff would love to colour match the perfect foundation shade for you. Come and see us at our retail shop at 4/419 Townsend Street, Albury NSW 2640

If you are not local to Albury, please email a few photos of yourself to customerservice@silentempire.com.au in good natural lighting and let us know the foundation type you are interested in e.g Liquid or Loose Mineral and we will recommend the best shades for you.

Do you test your products on animals?

Not a chance! All of our products are cruelty free. Both Be Coyote & Anybody Cosmetics are also vegan makeup lines.

I am not confident in applying makeup, can you help me?

YES we can. Pop in and see us. We would love to help you. We can show you step by step how to apply your makeup while sharing some of the tips and tricks that we have learnt along the way. This is a completely free service that we offer :) 

If you are not local to Albury please email customerservice@silentempire.com.au with your concerns or queries and one of our makeup artists will get in contact with you.